Responsible Service Training

In this module, we give you a small introduction to the world of wine if you don’t already know it, discover the relation between wine and culture, the diversity of wine regions, the definition of terroir, a quick historical tour of this ancient beverage but also its socio-economic impact.

Through this module, we will touch upon a number of important topics ranging from drinking guidelines to responsible and risky drinking patterns, and we will give you the tools to be able to better understand the basics about wine and health while empowering you with the necessary knowledge to better inform your customers.

Why are alcoholic beverages and wine regulated? What are the national specificities around wine legislations, who and when you can serve alcoholic beverages, who is not allowed to consume these beverages, etc. All questions we will trying to answer in this module to give the trainee an overview of the current situation in their country.

In this module, we will dissect the Wine Communication Standards, the wine sector’s self-regulation code, to better understand its guiding principles, how to apprehend it and the underlying importance of this important aspect in our daily work and how wine professionals can further show their commitment to a sustainable culture of wine by supporting Wine in Moderation and using our logo and messaging as co-branding.

In this module, we will present why creating the right environment in an establishment is important both for their employees and for their customers. We will give students some tips on things they can set in place, how they can observe and identify early signs of risky drinking or problematic behaviours, but also how they can interact with their customers, how to say “No”, etc.

In this module, we will go through a number of things students can easily implement in their premises whether they are a winery, a (wine) bar, a restaurant, etc. such as how to set the right atmosphere, how to inform their customers, how to keep an eye on promotion of alcoholic beverages and quantities served, etc.

In this module, we will introduce the importance to balance wine and food, share some fun facts from around the world all the while providing general guidelines for the best wine and food pairings and how wine can be used in cooking recipes. Lastly, we will also present the factors that influence the Kcal amount in wine, how to calculate Calories in wine and go through how many Calories there are in different wines.

In this module, we will give some tips on how to facilitate a responsible and moderate consumption of wine.
We will also go through how to taste wine, giving students the tools on how to best empower their visitors with the simplest and yet most valuable information. What about spitting and spittoons? Have you noticed how difficult it is for non-professionals to spit during a tasting? Why not teach them? And last but not least, we will give some guidelines on how to organise responsible wine events.

In this module, we will go through some tips and tricks on how to create additional value for their customers and getting students thinking on the possibilities that they have in front of them to create a sustainable wine experience for all types of consumers.